2020 PDH wrapped

2020 is often described as the year where the world stood still. For Priority Digital Health, it has been quite the opposite. It’s been a year of rapid growth, innovation and expansion. And we’re more than grateful to our team and customers for this.

We want to wrap up the year by looking back at some key moments.

Supporting the vulnerable

Nobody can talk about 2020 without mentioning the pandemic.

As Covid-19 swept the globe, we reacted quickly to support the fight by designing and launching a Welfare Platform in the space of a week. 350 call handlers and over 3500 volunteers were trained on how to use the system.

The Covid-19 Welfare Platform has seen almost 9,000 vulnerable people who were shielding across Essex receive support from specialist providers, local community hubs and thousands of volunteers.

Due to its success, the platform was developed and expanded into the Essex Wellbeing Service, which links anyone across Essex, irrespective of circumstances, with the practical, emotional, and social care support they need.

Our Priority Platform is a shining example of how we can help public bodies quickly and effectively support their residents with digital solutions – we are pleased to be able to customise it further for similar services within 72 hours.

Making health a priority

We are firm believers that digital services can empower better self-management of people's health and wellbeing.

This belief was the basis for developing the Priority Platform for Diabetes Book and Learn which has seen over 18,000 referrals from GPs, other healthcare professionals and patients themselves since launching. Pre-pandemic, 90% of all referrals resulted in a course booking. 

Our commitment to tackling diabetes was cemented this year by taking part in the Diabetes UK Cycle Ride, which saw Team PDH cycle 2,050 miles.

Founder and Joint CEO, John Dibb, went the extra mile(s) and cycled 1023 of them in just one month.

With diabetes currently being the fifth most common reason for death in the world, John took on the challenge to raise awareness of the disease and raise vital funds for the charity.

An award-winning year

Our hard work and dedication in tackling diabetes were recognised when we were crowned winners in the ‘Best Solution to manage Chronic Disease’ category for our ground-breaking Diabetes Book and Learn Service at the prestigious 2020 Health Tech Digital Awards.

We were then thrilled to also win the Best COVID-19 Solution for Community Care Award for our Welfare Platform.

Safe and Secure

Scooping two industry-leading accolades were underpinned by a triple stamp of security.

Only 5,300 UK-based organisations have been listed as a supplier on the ‘G-Cloud 12’ framework; a highly coveted procurement catalogue managed by the Crown Commercial Service.

We were delighted to be awarded a place on the highly competitive framework after a four-month application process involving a rigorous set of security, technical and credibility checks.

Earlier in the year, we received a triple stamp of security when we became a partner for the esteemed Medical Interoperability Gateway. We also achieved ISO 27001 accreditation after working Clinical Safety Consultants at ETHOS, who provided third party assessment. But we didn't stop there. We then went onto achieve NHS DCB 0129 compliance standard.

The future

Priority Digital Health is not complacent though and we have big plans to evolve in 2021.

We are a growing family of like-minded professionals who love what we do. We all care passionately about delivering solutions and services which make tangible differences to people's lives.

Team PDH has grown by two this year – a Content & Social Manager and a Software Engineer, and we are planning to expand further in 2021.

We can’t wait to continue making health your priority in 2021 - but for now, we wish everyone a very Merry Christmas and a Happy New Year!